Christensen, Clayton M.
Summary: "The bestselling classic on disruptive innovation by renowned author Clayton M. Christensen. His work is cited by the world's best-known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic bestseller-now updated with a fresh new package-innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right-yet still lose market leadership....
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Publisher / Publication Date: Harvard Business Review Press 2013
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Place a hold to request this item.Kaufman, Ron.
Summary: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
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Publisher / Publication Date: Evolve Publishing 2012
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2 available in Adult Display, Call number: 658 KAUGuidara, Will
Summary: "Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park"--
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Publisher / Publication Date: Optimism Press 2022
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Place a hold to request this item.Roberts, Kevin
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Publisher / Publication Date: powerHouse Books 2006
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1 available in Adult Non-fiction, Call number: 658.8342 ROBYellin, Emily
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Publisher / Publication Date: Free Press 2009
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1 available in Adult Non-fiction, Call number: 658.812 YELBlount, Jeb.
Contents: About the author -- Foreword -- What's love got to do with it -- Seven principles of customer engagement -- Five levers of customer experience -- Put customers first -- Acknowledgements.
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Publisher / Publication Date: John Wiley 2013
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1 available in Adult Non-fiction, Call number: 658.812 BLOBlacharski, Dan
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Publisher / Publication Date: Atlantic Pub. Group 2006
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1 available in Adult Non-fiction, Call number: 658.812 BLAWing, Michael J.
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Publisher / Publication Date: Upstart Publishing 1997
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1 available in Adult Non-fiction, Call number: 658.812 WINSpector, Robert
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Publisher / Publication Date: Wiley 2001
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1 available in Adult Non-fiction, Call number: 658.871 SPETurow, Joseph
Summary: "By one expert's prediction, within twenty years half of Americans will have body implants that tell retailers how they feel about specific products as they browse their local stores. The notion may be outlandish, but it reflects executives' drive to understand shoppers in the aisles with the same obsessive detail that they track us online. In fact, a hidden surveillance revolution is already...
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Publisher / Publication Date: Yale University Press 2017
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1 available in Adult Non-fiction, Call number: 658.8 TURWeinzweig, Ari.
Summary: "Do you really need another book on customer service? There are hundreds you could choose from, and you've probably read at least a dozen. Why should you take advice from a deli with a funny name in Ann Arbor, Michigan? Because the way Zingerman's teaches service is different, better, and more successful than the way others do it. Because while most customer-service books give you philosophy...
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Publisher / Publication Date: Hyperion 2004
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2 available in Adult Display, Call number: 658.3 WEIBlanchard, Kenneth H.
Summary: ""Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."" "This, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary new business book that will help everyone, in...
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Publisher / Publication Date: Morrow 1993
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1 available in Adult Non-fiction, Call number: 658.812 BLAPine, B. Joseph.
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Publisher / Publication Date: Harvard Business School Press 1999
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1 available in Adult Non-fiction, Call number: 658.5 PINTanner, Adam.
Summary: Looks at how Caesar's Entertainment in Las Vegas collects personal data and uses it to cater to their clients' every need, inspiring companies of all kinds to do likewise in order to grow their businesses and stay relevant.
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Publisher / Publication Date: PublicAffairs 2014
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1 available in Adult Non-fiction, Call number: 338 TANLundin, Stephen C.
Summary: A guide to improving the atmosphere at work, given in the format of a novel: a fictional manager learns how to improve her co-workers' morale and production by following the lead of the remarkably energetic Pike Place Fish market in Seattle.
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Publisher / Publication Date: Hyperion 2000
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1 available in Adult Non-fiction, Call number: 658.314 LUNLundin, Stephen C.
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Publisher / Publication Date: G.K. Hall 2001
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1 available in Large Print, Call number: LP 658.314 LUNLundin, Stephen C.
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Publisher / Publication Date: Hyperion 2002
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1 available in Adult Non-fiction, Call number: 650.13 FISMichelli, Joseph A.
Summary: A primer on leadership examines the five key principles behind the Ritz-Carlton Hotel Company's unparalleled success and customer service innovations.
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Publisher / Publication Date: McGraw-Hill 2008
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1 available in Adult Non-fiction, Call number: 658.4092 MICMorgan, Rebecca L.
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Publisher / Publication Date: Crisp Publications 1996
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1 available in Adult Non-fiction, Call number: 658.812 MORAnderson, Kristin.
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Publisher / Publication Date: AMACOM 1998
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1 available in Adult Non-fiction, Call number: 658.812 ANDArussy, Lior.
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Publisher / Publication Date: CyberAge Books/Information Today 2008
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1 available in Adult Non-fiction, Call number: 658.8 ARUHuber, John J.
Summary: From the publisher: In the years since John Huber’s trailblazing Lean Library Management was published, budget pressures on libraries have only increased. Yet libraries who have adopted his strategies have turned conventional management thinking—that if budgets are reduced, customer service suffers—on its head. These libraries have proven that by streamlining and improving customer services,...
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Publisher / Publication Date: Neal-Schuman, an imprint of the American Library Association 2015