Gilstrap, John
Summary: "Victoria Emerson is a congressional member of the U. S. House of Representatives for the state of West Virginia. Her aspirations have always been to help her community and to avoid the ambitious power plays of her peers in Washington D. C. Then Major Joseph McCrea appears on her doorstep and uses the code phrase Crimson Phoenix, meaning this is not a drill. The United States is on the verge of...
Format: text
Publisher / Publication Date: Kensington Books 2021
Copies Available at Woodmere
1 available in Adult Fiction, Call number: FIC GILByrd, Sandra
Summary: "Miss Eleanor Sheffield is a talented evaluator of antiquities, trained to know the difference between a genuine artifact and a fraud. But with her father's passing and her uncle's decline into dementia, the family business is at risk. In the Victorian era, unmarried Eleanor cannot run Sheffield Brothers alone. The death of a longtime client, Baron Lydney, offers an unexpected complication when...
Format: text
Publisher / Publication Date: Tyndale House Publishers, Inc. 2018
Copies Available at Woodmere
1 available in Adult Fiction, Call number: FIC BYRCoble, Colleen
Summary: When Annie Pederson was nine, her sister was kidnapped while they were playing, and she never forgave herself for failing to stop it. Her marriage was happy-- until her husband and her parents were killed in a boating accident, leaving her alone with her young daughter Kyle . A law enforcement officer, Annie is also managing the Tremolo Inn and Marina, which she inherited. When Annie's first...
Format: text
Publisher / Publication Date: Thomas Nelson 2022
Copies Available at Woodmere
2 available in Adult Fiction, Call number: FIC COBCopies Available at Fife Lake
1 available in Large Print, Call number: LP FIC COBRowland, Laura Joh.
Summary: "Miss Sarah Bain, a photographer in Whitechapel, is an independent woman with dark secrets. In the privacy of her studio, she supplements her meager income by taking illicit "boudoir photographs" of the town's local ladies of the night. But when two of her models are found gruesomely murdered within weeks of one another, Sarah begins to suspect it's more than mere coincidence. Teamed with a...
Format: text
Publisher / Publication Date: Crooked Lane Books 2017
Copies Available at Peninsula
1 available in Adult, Call number: M ROWConnolly, Sheila
Summary: "The first in a brand-new series from New York Times bestselling author Sheila Connolly! Katherine Hamilton's goal in high school was to escape from her dead-end hometown of Asheford, Maryland. Fifteen years later she's got a degree in hospitality management and a great job supervising every aspect of the day-to-day operations of a high-end boutique hotel on the Baltimore waterfront. Then her...
Format: text
Publisher / Publication Date: Minotaur Books 2018
Copies Available at Peninsula
1 available in Adult, Call number: FIC CONCopies Available at Woodmere
1 available in Adult Fiction, Call number: FIC CONOppel, Kenneth
Summary: When his twin brother falls ill in the family's chateau in the independent republic of Geneva in the eighteenth century, sixteen-year-old Victor Frankenstein embarks on a dangerous and uncertain quest to create the forbidden Elixir of Life described in an ancient text in the family's secret Biblioteka Obscura.
Format: sound recording-nonmusical
Publisher / Publication Date: Brilliance Audio 2011
Copies Available at Woodmere
1 available in Audiobook on MP3 CD, Call number: MP3CD FIC OPPKessler, JeffrAy N.
Summary: "Victor isn't just any lighthouse keeper. He's also a vampire. Victor has never been accepted. Humans shun him because he's a vampire. Vampires shun him because he doesn't want to bite people. They even exile him from their society. Victor soon learns that this negative event can lead to positive results. Through experiencing the kindness of strangers, Victor gets a second chance at happiness....
Format: text
Publisher / Publication Date: Mascot Books 2012
Copies Available at Peninsula
1 available in Juvenile, Call number: JFIC KESHutton, Callie
Summary: "A mystery author is charged with murder--and the plot thickens faster than anyone can turn the pages--in this new series debut, perfect for fans of Rhys Bowen and Ellery Adams Bath, England, 1890. Mystery author Lady Amy Lovell receives an anonymous letter containing shocking news: her fiancé, Mr. Ronald St. Vincent, has been dabbling in something illegal, which causes her to promptly break...
Format: text
Publisher / Publication Date: Wheeler Publishing, a part of Gale, a Cengage Company 2023
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1 available in Large Print, Call number: LP FIC HUTHutton, Callie
Summary: In 1890s England, mystery author Lady Amy Lovell becomes desperate to clear her name after her fianc©♭e is found murdered in her library and launches an investigation with Lord William Wethington, a fellow member of the Bath Mystery Book Club.
Format: text
Publisher / Publication Date: Crooked Lane 2020
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1 available in Adult Fiction, Call number: FIC HUTSummary: The early life of Queen Victoria, from her ascension to the throne at the tender age of 18 to her courtship and marriage to Prince Albert.
Format: moving image
Publisher / Publication Date: PBS Distribution 2018
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1 available in British Television Series DVDs, Call number: DVD BRITISH TV VICCopies Available at Interlochen
1 available in Television Series DVDs, Call number: DVD TV Series Victoria 2018Copies Available at Peninsula
1 available in Television Series DVDs, Call number: DVD VIC NOT RATEDPeterson, Roger Tory
Format: text
Publisher / Publication Date: Houghton Mifflin Co. 1980
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 598.297 PETSummary: This program offers techniques for hearing what the customer is really saying, in words and with body language. It stresses the importance of listening, shows common barriers to what seems like (but isn't) an ordinary skill, and explains how and when to express empathy, ask questions, paraphrase, and summarize. It further explains the interpretation of nonverbal signals from the customer;...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
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Emerson, Lake & Palmer
Contents: Piano concerto no. 1 / Emerson -- Lend your love to me tonight -- C'est la vie -- Hallowed be thy name -- Nobody loves you like I do -- Closer to believing -- The enemy god dances with the black spirits (excerpt from the Scythian Suite) / Prokofieff -- L.A. nights -- New Orleans -- Two part invention in D minor / Bach, arr. Palmer -- Food for your soul -- Tank -- Fanfare for the common man /...
Format: sound recording-musical
Publisher / Publication Date: Shout! Factory 2008
Copies Available at Woodmere
1 available in Compact Audio Disc, Call number: CD POP/ROCK EMEPaige, Robin.
Summary: Kathryn Ardleigh, an outspoken, free-thinking American, accepts employment with a kindly maiden aunt living in Victorian England and finds herself investigating a mysterious death at an archaeological excavation and two other murders much closer to home.
Format: text
Publisher / Publication Date: Berkley Prime Crime 1998
Sorry, no copies available
Place a hold to request this item.Summary: This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yourself, the customer kept on hold for what seems like forever, multiple transfers to other extensions or people, and so on.
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2008
View online at AVOD
Summary: Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
View online at AVOD
Summary: The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
View online at AVOD
Summary: Ours is increasingly becoming a service economy. It follows that our premiere commodity is customer service. This program describes and defines the problem: what customer service is and what it isn't; the skills necessary to achieve it; the rationale for improving service; the categories of customer service-decision-making service (helping customers decide), problem-solving service (fixing...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
View online at AVOD
Summary: This program emphasizes the importance of dealing with stress without damage to either oneself or the goal of working productively to provide service: learning to organize oneself, learning to change unacceptable situations, changing one's approach to problems and situations, and managing deadlines. The program also shows how to manage the stress created by telephonic interaction with customers.
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2008
View online at AVOD
Summary: This program discusses how to put the techniques of customer service into practice. It explains the rationale of providing service to the customer, for the customer saved is the service-provider's job saved, and the customer pleased is the service-provider's key to job advancement. Reviewing techniques from the previous programs, this video motivates viewers to implement the lessons of...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2008
View online at AVOD
Hutton, Callie
Summary: "Bath, England, 1891. Mr. James Harding was a lot of things--businessman, well-to-do, probable scoundrel--but a drinker he most assuredly was not. So when Harding is believed to have drunkenly fallen to his death into the icy River Avon, Lord William Wethington is immediately suspicious. Finding Lord William's name on a letter in the victim's pocket, the local constabulary summons William to...
Format: text
Publisher / Publication Date: Wheeler Publishing 2023
Copies Available at Woodmere
1 available in Large Print, Call number: LP FIC HUTPalma, Felix J.
Summary: "The action of the wondrous final volume in Spanish author Palmaas speculative thriller trilogy (which began with "The Map of Time" unfolds in several Victorian eras in parallel universes, beginning with esteemed biologist Herbert George Wells' attempt to create a virus that will allow the residents of his doomed steampunk world to escape to another realm free of threat"--
Format: text
Publisher / Publication Date: Atria Books 2015
Copies Available at Woodmere
1 available in Adult Fiction, Call number: FIC PALOdden, Karen
Summary: From the author of A Dangerous Duet comes the next book in her Victorian mystery series, this time following a daring female painter and the Scotland Yard detective who is investigating her brother's suspicious death. A young painter digs beneath the veneer of Victorian London's art world to learn the truth behind her brother's murder... Edwin is dead. That's what Inspector Matthew Hallam of...
Format: text
Publisher / Publication Date: William Morrow 2019
Copies Available at Woodmere
1 available in Adult Fiction, Call number: FIC ODDRowland, Laura Joh
Summary: Hired by wealthy banker, Sir Gerald Mariner, to find his missing son, photographer and private eye Sarah Bain must figure out if the kidnapping is a cover-up for murder, especially when the case intertwines with her search for her father who disappeared 20 years earlier.
Format: text
Publisher / Publication Date: Crooked Lane 2018