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Gilstrap, John

2 holds on 2 copies

Summary: "Victoria Emerson is a congressional member of the U. S. House of Representatives for the state of West Virginia. Her aspirations have always been to help her community and to avoid the ambitious power plays of her peers in Washington D. C. Then Major Joseph McCrea appears on her doorstep and uses the code phrase Crimson Phoenix, meaning this is not a drill. The United States is on the verge of...

Format: text

Publisher / Publication Date: Kensington Books 2021

Sorry, no copies available

Place a hold to request this item.

Rowland, Laura Joh.

Summary: "Miss Sarah Bain, a photographer in Whitechapel, is an independent woman with dark secrets. In the privacy of her studio, she supplements her meager income by taking illicit "boudoir photographs" of the town's local ladies of the night. But when two of her models are found gruesomely murdered within weeks of one another, Sarah begins to suspect it's more than mere coincidence. Teamed with a...

Format: text

Publisher / Publication Date: Crooked Lane Books 2017

Copies Available at Peninsula

1 available in Adult, Call number: M ROW

Connolly, Sheila

Summary: "The first in a brand-new series from New York Times bestselling author Sheila Connolly! Katherine Hamilton's goal in high school was to escape from her dead-end hometown of Asheford, Maryland. Fifteen years later she's got a degree in hospitality management and a great job supervising every aspect of the day-to-day operations of a high-end boutique hotel on the Baltimore waterfront. Then her...

Format: text

Publisher / Publication Date: Minotaur Books 2018

Copies Available at Peninsula

1 available in Adult, Call number: FIC CON

Copies Available at Woodmere

1 available in Adult Fiction, Call number: FIC CON

Byrd, Sandra

Summary: "Miss Eleanor Sheffield is a talented evaluator of antiquities, trained to know the difference between a genuine artifact and a fraud. But with her father's passing and her uncle's decline into dementia, the family business is at risk. In the Victorian era, unmarried Eleanor cannot run Sheffield Brothers alone. The death of a longtime client, Baron Lydney, offers an unexpected complication when...

Format: text

Publisher / Publication Date: Tyndale House Publishers, Inc. 2018

Copies Available at Woodmere

1 available in Adult Fiction, Call number: FIC BYR

Benton, Jim

Summary: When Victor, total expert at everything, finds himself at the center of an intergalactic conflict, he'll need the help of his trusty sidekick Dumpylumps the duck, and his best friend Patti, to find his way out.

Format: text

Publisher / Publication Date: Scholastic Press 2017

Copies Available at Woodmere

1 available in Beginning Readers - Independent Reader (Red), Call number: JBR RED BEN

Oppel, Kenneth

Summary: When his twin brother falls ill in the family's chateau in the independent republic of Geneva in the eighteenth century, sixteen-year-old Victor Frankenstein embarks on a dangerous and uncertain quest to create the forbidden Elixir of Life described in an ancient text in the family's secret Biblioteka Obscura.

Format: sound recording-nonmusical

Publisher / Publication Date: Brilliance Audio 2011

Copies Available at Woodmere

1 available in Audiobook on MP3 CD, Call number: MP3CD FIC OPP

Kessler, JeffrAy N.

Summary: "Victor isn't just any lighthouse keeper. He's also a vampire. Victor has never been accepted. Humans shun him because he's a vampire. Vampires shun him because he doesn't want to bite people. They even exile him from their society. Victor soon learns that this negative event can lead to positive results. Through experiencing the kindness of strangers, Victor gets a second chance at happiness....

Format: text

Publisher / Publication Date: Mascot Books 2012

Copies Available at Woodmere

1 available in Beginning Readers - Independent Reader (Red), Call number: JBR RED KES

Copies Available at Peninsula

1 available in Juvenile, Call number: JFIC KES

Peterson, Roger Tory

Format: text

Publisher / Publication Date: Houghton Mifflin Co. 1980

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 598.297 PET

Summary: The early life of Queen Victoria, from her ascension to the throne at the tender age of 18 to her courtship and marriage to Prince Albert.

Format: moving image

Publisher / Publication Date: PBS Distribution 2018

Copies Available at Woodmere

4 available in British Television Series DVDs, Call number: DVD BRITISH TV VIC

Copies Available at Interlochen

1 available in Television Series DVDs, Call number: DVD TV Series Victoria 2018

Copies Available at Kingsley

1 available in Digital Video Disc, Call number: DVD TV Vi 2

Copies Available at Peninsula

1 available in Television Series DVDs, Call number: DVD VIC NOT RATED

Brightwell, Emily.

Summary: Just as Inspector Witherspoon's staff prepares for the long-awaited wedding of Betsy and Smythe, a Yuletide murder falls in the Inspector's lap. A middle-aged spinster has been killed and Mrs. Jeffries' household will have to put aside its holiday spirit until the case is solved.

Format: text

Publisher / Publication Date: Berkley Prime Crime 2009

Copies Available at Kingsley

1 available in Adult Fiction, Call number: MYSTERY BRI

Bowe, Julie

Summary: Victoria Torres is new to middle school and she decides that being a cheerleader is the key to popularity--but the competition is stiff, especially since it includes the awful, bossy Annelise and even with the support of her best friend, Bea, Victoria needs to work on both her cartwheels and her confidence.

Format: text

Publisher / Publication Date: Stone Arch Books, a Capstone imprint 2015

Copies Available at Woodmere

1 available in Juvenile Fiction, Call number: J FIC BOW

Emerson, Lake & Palmer

Contents: Piano concerto no. 1 / Emerson -- Lend your love to me tonight -- C'est la vie -- Hallowed be thy name -- Nobody loves you like I do -- Closer to believing -- The enemy god dances with the black spirits (excerpt from the Scythian Suite) / Prokofieff -- L.A. nights -- New Orleans -- Two part invention in D minor / Bach, arr. Palmer -- Food for your soul -- Tank -- Fanfare for the common man /...

Format: sound recording-musical

Publisher / Publication Date: Shout! Factory 2008

Copies Available at Woodmere

1 available in Compact Audio Disc, Call number: CD POP/ROCK EME

Bowe, Julie

Summary: Victoria Torres has always had a family birthday party that she shares with her beloved grandmother, but this year she is so impressed by her classmate's birthday party at GlamaRama, the mall's newest spa store, that she decides that she wants to celebrate her twelfth birthday there--and her mother refuses to do both.

Format: text

Publisher / Publication Date: Stone Arch Books, a Capstone imprint 2015

Copies Available at Woodmere

1 available in Juvenile Fiction, Call number: J FIC BOW

Bowe, Julie

Summary: Victoria Torres is not the best math student, so when her older sister, Sofia, captain of their middle school math team, co-opts her to fill in for a team member who quit Vicka is not sure how to feel--she would certainly like to help the team win the conference trophy, but first she must get Sophia to see that it is her aggressive bossiness that is alienating the other team members.

Format: text

Publisher / Publication Date: Stone Arch Books, a Capstone imprint 2015

Copies Available at Woodmere

1 available in Juvenile Fiction, Call number: J FIC BOW

Bowe, Julie

Summary: Victoria Torres is the fifth chair out of nine flutes in her middle school band, so when the director asks for a someone to play the new piccolo, Victoria sees it as her chance to stand out--but her best friend Bea has also volunteered, and their friendship may not survive the competition when they audition for the part.

Format: text

Publisher / Publication Date: Stone Arch Books, a Capstone imprint 2016

Copies Available at Woodmere

1 available in Juvenile Fiction, Call number: J FIC BOW

Summary: This program offers techniques for hearing what the customer is really saying, in words and with body language. It stresses the importance of listening, shows common barriers to what seems like (but isn't) an ordinary skill, and explains how and when to express empathy, ask questions, paraphrase, and summarize. It further explains the interpretation of nonverbal signals from the customer;...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2007

View online at AVOD

Summary: The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2007

View online at AVOD

Summary: This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yourself, the customer kept on hold for what seems like forever, multiple transfers to other extensions or people, and so on.

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2008

View online at AVOD

Summary: Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2007

View online at AVOD

Summary: Ours is increasingly becoming a service economy. It follows that our premiere commodity is customer service. This program describes and defines the problem: what customer service is and what it isn't; the skills necessary to achieve it; the rationale for improving service; the categories of customer service-decision-making service (helping customers decide), problem-solving service (fixing...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2007

View online at AVOD

Summary: This program emphasizes the importance of dealing with stress without damage to either oneself or the goal of working productively to provide service: learning to organize oneself, learning to change unacceptable situations, changing one's approach to problems and situations, and managing deadlines. The program also shows how to manage the stress created by telephonic interaction with customers.

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2008

View online at AVOD

Summary: This program discusses how to put the techniques of customer service into practice. It explains the rationale of providing service to the customer, for the customer saved is the service-provider's job saved, and the customer pleased is the service-provider's key to job advancement. Reviewing techniques from the previous programs, this video motivates viewers to implement the lessons of...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2008

View online at AVOD

Rowland, Laura Joh

Summary: Sarah Bain and her friends Lord Hugh Staunton and Mick O'Reilly are crime scene photographers for the Daily World newspaper. After solving a sensational murder, they're under pressure to deliver another big story. On a foggy summer night, they're called to the bank of the river Thames. The murder victim is an unidentified woman whose face has been slashed. But as Sarah takes photographs, she...

Format: text

Publisher / Publication Date: Crooked Lane 2020

Copies Available at Woodmere

1 available in Adult Fiction, Call number: FIC ROW

Palma, Felix J.

Summary: "The action of the wondrous final volume in Spanish author Palmaas speculative thriller trilogy (which began with "The Map of Time" unfolds in several Victorian eras in parallel universes, beginning with esteemed biologist Herbert George Wells' attempt to create a virus that will allow the residents of his doomed steampunk world to escape to another realm free of threat"--

Format: text

Publisher / Publication Date: Atria Books 2015

Copies Available at Woodmere

1 available in Adult Fiction, Call number: FIC PAL

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