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Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in...
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Contents
Customer Service: How to Deal With an Angry Customer (3:06) -- Cycle of Good Customer Service (2:09) -- Customer Expectations and Communications Skills (2:12) -- Overcoming Hurdles to Customer Satisfaction (2:07) -- Customer Dilemmas: Quality Serv...
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