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Handling customer service stress

software, multimedia Handling customer service stress

Summary
This program emphasizes the importance of dealing with stress without damage to either oneself or the goal of working productively to provide service: learning to organize oneself, learning to change unacceptable situations, changing one's approac... Read more
Contents
Stresses in Workplace Environment (3:30) -- Sources, Symptoms, and Management of Workplace Stress (1:28) -- Workplace Stress: Self-Organization Through Time-Management (3:15) -- Time-Management: Methods of Prioritization (2:28) -- Stress Managemen... Read more
Format
software, multimedia
Description
1 streaming video file (25 min.) : sd., col., digital file.
Publisher
Films Media Group 2008

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