You are requesting that your library account password be reset. After you submit this request, we will email you a link that you can use to set a new password for your account.
In order for this to be successful, you must provide either a valid library card number or a valid library username, and we must have a valid email address on file for your account.
This program offers techniques for hearing what the customer is really saying, in words and with body language. It stresses the importance of listening, shows common barriers to what seems like (but isn't) an ordinary skill, and explains how and w...
Read more
Contents
Job Skills: Listening to Customers (3:01) -- Job Skills: Verbal and Non-Verbal Behaviors (2:32) -- Job Skills: Active Listening (5:18) -- Job Skills: Relating Person-to-Person (1:41)