software, multimedia Customer service by telephone
- Summary
- This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yoursel... Read more
- Contents
-
Importance of Telecommunications (2:15) -- Customer Service: Telephone Protocol (3:31) -- How to Make Customer Service More Effective (2:13) -- What Irritates Customers? (3:01)
- Format
- software, multimedia
- Description
- 1 streaming video file (15 min.) : sd., col., digital file.
- Publisher
- Films Media Group 2008
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