Kaufman, Ron.
Summary: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
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Publisher / Publication Date: Evolve Publishing 2012
Copies Available at Woodmere
2 available in Adult Display, Call number: 658 KAUDenove, Chris.
Summary: For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. In this book, they provide an insider's perspective on some of the most successful companies on the planet. Corporate giants and local legends all use customer satisfaction as their key to market dominance. This...
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Publisher / Publication Date: Portfolio 2006
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 658.8343 DENBlackshaw, Pete.
Contents: The credibility of the commons and the core credibility drivers -- The consumer's the boss : today's new consumer-generated world -- Measuring CGM -- Not all marketers are liars : marketing and advertising with credibility -- Postcards from the welcome mat : credibility and your web site -- This company may be monitored for quality purposes : credibility in your product -- No place to hide :...
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Publisher / Publication Date: Doubleday 2008
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 658.812 BLAWing, Michael J.
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Publisher / Publication Date: Upstart Publishing 1997