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Satisfaction : how every great company listens to the voice of the customer

text Satisfaction : how every great company listens to the voice of the customer

Summary
For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. In this book, they provide an insider's perspective on some of th... Read more
Format
text
Description
xxi, 266 p. : ill. ; 24 cm.
Publisher
Portfolio 2006

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Library Location Status
Woodmere (Main Branch) 658.8343 DEN in Adult Non-fiction Available

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