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Kaufman, Ron.

Summary: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.

Format: text

Publisher / Publication Date: Evolve Publishing 2012

Copies Available at Woodmere

2 available in Adult Display, Call number: 658 KAU

Taffer, Jon.

Summary: " If there's anyone who can prevent a bar or restaurant from going belly up, it's Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants. As host and co-producer of Spike TV's Bar Rescue, a documentary-style...

Format: text

Publisher / Publication Date: Houghton Mifflin Harcourt 2013

Copies Available at Woodmere

1 available in Adult, Call number: 658 TAF

Koch, Charles G. (Charles de Ganahl)

Summary: In 1967, Charles Koch took the reins of his father's company and began the process of growing it from a $21 million company into a global corporation with revenues of about $115 billion, according to Forbes. So how did this MIT engineer manage to grow Koch Industries into one of the largest private companies in the world today, with growth exceeding that of the S&P 500 by almost 30-fold over...

Format: text

Publisher / Publication Date: Crown Business 2015

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 658.5 KOC

Wing, Michael J.

Format: text

Publisher / Publication Date: Upstart Publishing 1997

Copies Available at Woodmere

1 available in Adult, Call number: 658.812 WIN

Fleming, Noah.

Contents: Debunking the myth : new customers will not save your business -- Surveying the landscape : the essential components of an Evergreen organization -- Examining the principle of character : the botany of your company -- Examining the principle of community : creating a forest from a single seed -- Examining the principle of content : the beauty of having a multitude of branches -- Becoming...

Format: text

Publisher / Publication Date: American Management Association 2015

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 658 FLE

Roberts, Kevin

Format: text

Publisher / Publication Date: powerHouse Books 2006

Copies Available at Woodmere

1 available in Adult, Call number: 658.8342 ROB

Yellin, Emily

Format: text

Publisher / Publication Date: Free Press 2009

Copies Available at Woodmere

1 available in Adult, Call number: 658.812 YEL

Baxter, Robbie Kellman.

Summary: THE MEMBERSHIP ECONOMY argues that we are now moving away from ownership, but we still want the benefits that come with access. “As individuals grow frustrated with the burdens of owning, caring for and storing too much stuff, they are looking for ways to minimize that stress. They are also experiencing a need for meaningful connection and community.” The membership-based business is a...

Format: text

Publisher / Publication Date: McGraw-Hill 2015

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 658 BAX

Blacharski, Dan

Format: text

Publisher / Publication Date: Atlantic Pub. Group 2006

Copies Available at Woodmere

1 available in Adult, Call number: 658.812 BLA

Blackshaw, Pete.

Contents: The credibility of the commons and the core credibility drivers -- The consumer's the boss : today's new consumer-generated world -- Measuring CGM -- Not all marketers are liars : marketing and advertising with credibility -- Postcards from the welcome mat : credibility and your web site -- This company may be monitored for quality purposes : credibility in your product -- No place to hide :...

Format: text

Publisher / Publication Date: Doubleday 2008

Copies Available at Woodmere

1 available in Adult, Call number: 658.812 BLA

DeMoss, Gary.

Format: text

Publisher / Publication Date: Dearborn Trade Pub. 2004

Copies Available at Woodmere

1 available in Adult, Call number: 332.024 DEM

Padwa, Lynette.

Summary: Provides a course in how to cope with a range of everyday situations, looking at the unique culture, policies, buzzwords, and insider attitudes of a specific field and presents the "magic words" that will unlock information and secure cooperation.

Format: sound recording-nonmusical

Publisher / Publication Date: Listen & Live Audio, Inc. 2005

Copies Available at Woodmere

1 available in Compact Disc Audio Book, Call number: CD 658.8 PAD

Gerson, Richard F.

Format: text

Publisher / Publication Date: Crisp Publications 1993

Copies Available at Woodmere

1 available in Adult, Call number: 658.812 GER

Coonts, Deborah.

Summary: Casino fixer Lucky O'Toole's search for a missing magician is complicated by a confrontation with The Big Boss, the hopeful advances of coworker Paxton Dane, and a blisteringly amorous French chef.

Format: text

Publisher / Publication Date: Forge 2012

Copies Available at Woodmere

1 available in Adult Fiction, Call number: FIC COO

Kerpen, Dave.

Summary: Lays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. This book helps any leader at a smaller mid-sized company increase profits and spur growth by applying the 11 principles of business likeability, such as: listening, authenticity, transparency, adaptability, simplicity, and gratefulness.

Format: text

Publisher / Publication Date: McGraw-Hill 2013

Copies Available at Woodmere

1 available in Adult, Call number: 658.812 KER

Blount, Jeb.

Contents: About the author -- Foreword -- What's love got to do with it -- Seven principles of customer engagement -- Five levers of customer experience -- Put customers first -- Acknowledgements.

Format: text

Publisher / Publication Date: John Wiley 2013

Copies Available at Woodmere

1 available in Adult, Call number: 658.812 BLO

Denove, Chris.

Summary: For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. In this book, they provide an insider's perspective on some of the most successful companies on the planet. Corporate giants and local legends all use customer satisfaction as their key to market dominance. This...

Format: text

Publisher / Publication Date: Portfolio 2006

Copies Available at Woodmere

1 available in Adult, Call number: 658.8343 DEN

Kotler, Philip

Summary: Marketing guru Philip Kotler and global marketing strategist Milton Kotler show you how to survive rough economic waters With the developed world facing slow economic growth, successfully competing for a limited customer base means using creative and strategic marketing strategies. Market Your Way to Growth presents eight effective ways to grow in even the slowest economy. They include how to...

Format: text

Publisher / Publication Date: John Wiley & Sons Inc 0000

Copies Available at Woodmere

1 available in Adult, Call number: 658.8 KOT

Nayar, Vineet.

Summary: One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the...

Format: text

Publisher / Publication Date: Harvard Business Press 2010

Copies Available at Woodmere

1 available in Adult, Call number: 658.3 NAY

Sutton, Robert I.

Summary: "In Scaling Up Excellence, bestselling author Bob Sutton and Stanford colleague Huggy Rao tackle the topic that obsesses businesses large and small, from start-ups to Fortune 500 companies--how to scale up their businesses and spread excellence throughout the organizational culture"--

Format: text

Publisher / Publication Date: Random House Inc 2014

Copies Available at Woodmere

1 available in Adult, Call number: 658.4 SUT

Vaynerchuk, Gary.

Summary: Gary Vaynerchuk contends that the people and companies harnessing the word-of-mouth power provided by multiplatform media -- those that can shift their outlook and operations to be more customer-aware and fan-friendly -- will pull away from the pack and profit in today's markets.

Format: text

Publisher / Publication Date: Harper Business 2011

Copies Available at Woodmere

1 available in Adult, Call number: 658.812 VAY

Summary: Based on the true story of Bill Porter, a man with cerebal palsy. With little hope of getting a real job, Bill asks to take on the position of salesman in the most unwanted and difficult territory. He gets the job and makes his rounds, impacting the lives of his customers during his nearly 50-year career that often found him at the top of his company's sales charts.

Format: moving image

Publisher / Publication Date: Warner Home Video 2002

Copies Available at Woodmere

1 available in Drama DVDs, Call number: DVD DRAMA DOO

Levinson, Jay Conrad.

Summary: Provides more than one hundred practical ideas, action plans, and implementation steps to help businesses identify unconventional social media opportunities to increase online presence, attract customers, and improve profits.

Format: text

Publisher / Publication Date: Jere L. Calmes 2010

Copies Available at Woodmere

1 available in Adult, Call number: 658.872 LEV

McCann, Jim

Summary: The founder and CEO of 1-800-Flowers discusses how he used the art of conversation to achieve his goals and enhance his career and offers personal insights and how-to guidance on how to use the gift of gab as a leadership tool.

Format: text

Publisher / Publication Date: Houghton Mifflin Harcourt 2014

Copies Available at Woodmere

1 available in Adult, Call number: 658.4 MCC