Denove, Chris.
Summary: For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. In this book, they provide an insider's perspective on some of the most successful companies on the planet. Corporate giants and local legends all use customer satisfaction as their key to market dominance. This...
Format: text
Publisher / Publication Date: Portfolio 2006
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 658.8343 DENchat loading...