Christensen, Clayton M.

Summary: "The bestselling classic on disruptive innovation by renowned author Clayton M. Christensen. His work is cited by the world's best-known thought leaders, from Steve Jobs to Malcolm Gladwell. In this classic bestseller-now updated with a fresh new package-innovation expert Clayton Christensen shows how even the most outstanding companies can do everything right-yet still lose market leadership....

Format: text

Publisher / Publication Date: Harvard Business Review Press 2013

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Summary: Every boss has unique expectations and every company has its own procedures and work environment. How can a new hire sort it all out? This program explores the crucial skills every new employee should develop in order to become a valued part of the team. Topics include logistical issues like punctuality and planning the best route to work as well as proper dress, orientation and training,...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2009

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Summary: Which part of a company has the most impact on product design? On employee training? On forming relationships with customers? This business case study addresses those questions by examining the needs, strategies, and goals of a major corporation's departments. Going behind the scenes at Holden, a thriving General Motors subsidiary, the program features interviews with managers and directors in...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

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Summary: Presentations, reports, video conferences, e-mail, telephone calls-more than ever, excellent communication skills are a prerequisite for entry into all sorts of careers. This video provides guidance in strengthening both verbal and nonverbal communication. The importance of carefully targeting the message to be conveyed, minimizing outside distractions, listening attentively, and developing an...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

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Summary: The first day on the job-not to mention the first week or the first month-can be an overwhelming experience. This program empowers job seekers as well as new hires as they explore the issues surrounding what is invariably a major life change. Students are introduced to the preparations typically needed to survive, and possibly even enjoy, their first day. These include planning transportation...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2009

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Summary: The secret to presenting a professional image goes much deeper than external appearances. This video investigates not only the visible factors of proper attire and hygiene, but the issues of attitude, professional self-esteem, familiarity with technology, and knowledge of business trends as well. The image a person communicates through written correspondence and in after-hours settings is also...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

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Summary: There is little doubt that e-mail is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that e-mail is different from both voice- and paper-based communication can be a source of frustration for many people. This program gives viewers an understanding of the conventions that have been developed by e-mail users over the years to...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

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Summary: This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

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Summary: Have you ever tried to define "leadership"? How about identifying the skills of a good leader? In this video, one young executive must tackle this difficult task through an assignment from his CEO. By working around the clock, he gains valuable information on leadership skills from some very unexpected sources. Viewers learn how styles of leadership differ, skills that make a good leader, how...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

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Summary: This program provides a comprehensive overview of the most common Information and Communication Technology applications found in the business environment, and demonstrates how employees on all job levels can make the best use of them. Some of the topics covered include naming, storing, backing up, and sharing electronic files; avoiding plagiarism and finding reliable sources when...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2011

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Summary: Starting a business is like learning a musical instrument-certain steps and practices are required, or you just make noise. This video shows aspiring entrepreneurs ten principles for creating a solid, profitable company. Developing a realistic plan, seeking guidance from experienced mentors, building rapport with suppliers, and maintaining client relationships are a few of the subjects covered....

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

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Summary: This video teaches beginning workers how to provide good customer service through maintaining a good attitude, projecting positive body language, using the correct tone of voice, and developing rapport with the customer. Also explains and demonstrates proven techniques to placate angry customers. Better service leads to customer satisfaction and is good for both the career of the capable...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

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Summary: Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence customer needs, and describes the traits and behaviors that are most important to cultivate when working with the public. The video also discusses...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2010

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Summary: An employee’s best qualities may have little to do with technical or clerical issues. Often, it is a professional attitude that makes a worker valuable - an array of personal strengths that enable her or him to accomplish goals, get along with colleagues, and rise through the ranks. This video brings those all-too-elusive aspects of job success into focus, exploring professional behavior,...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2011

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Summary: Using an Australian publishing company as an example, this program demonstrates the use of Adobe Creative Suite and other Information and Communication Technology programs to develop and produce two commercial magazines. It provides practical examples of how InDesign, Photoshop, Illustrator, and QuarkXpress handle fonts, templates and house style guides, color correction, and other...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2011

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Summary: Provides a seven-day approach for personal improvement and polishing your image—a necessary asset whether you’re a full time student, in the workforce, or both. Covers clothing, accessories, health, and communication—both verbal and non-verbal—and discusses how these aspects of your image impact the way others see you. Will help students’ self-esteem and school/work performance.

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

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Summary: My first day, my mind was reeling. "I didn't want to make any mistakes." "I was worried I wouldn't be able to do the job." All of these are common and valid reactions to the first day of employment. But, as this video illustrates, a new hire's nervousness and uncertainty can be the flipside of excitement, ambition, and an eagerness to learn the ins and outs of the company. Topics include the...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2011

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Summary: Problems are a natural part of the business world, so learning how to solve them efficiently is extremely important. This video demonstrates problem-solving skills for workers in wide range of occupations. Key elements of successful problem solving, such as staying focused, collecting all of the pertinent data, examining the situation from multiple perspectives, and knowing when to ask for...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

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Summary: The ability to defuse confrontation and arrive at a solution that is acceptable to everyone involved is a quality that all employers value. This video illustrates how to courteously resolve office conflicts by depersonalizing them, opening the lines of communication, and examining all options in order to come to an agreement. Brainstorming with coworkers is presented as a means of developing...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

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Summary: Being a part of the hospitality industry can be a rewarding experience, but it can also mean working in an environment that poses safety hazards to staff and patrons alike. This program reviews health, safety, and security concerns unique to the hospitality industry, explains how to handle them, and offers ways to reduce the likelihood of them occurring at all. Emphasizing the importance of...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2010

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Summary: Poor stress management, stemming from factors such as impending deadlines, work overload, and procrastination, can lead directly to burnout, one of the top reasons for quitting a job. This video identifies workplace stressors and offers guidelines for reducing their impact to a safe level. Proven principles of stress management, including proper nutrition, adequate rest, and non-work-related...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

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Summary: Managing a schedule, like comedy, is just a matter of timing. This "how-to" program takes a look at setting priorities, assessing available time, getting organized, managing interruptions, setting a daily schedule, and more. A stand-up comedian introduces each section with his own wacky perspective on time management. The humor and information in this video are sure to please everyone. Help...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

View online at AVOD