software, multimedia Thank you for calling! effective telephone techniques
- Summary
- This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling... Read more
- Contents
-
Telephone Etiquette in the Office (3:40) -- Guidelines for Telephone Messages (4:47) -- Telephone Manners (4:53) -- Telephone Answering Review (1:08) -- Types of Incoming Calls (6:21) -- Guidelines for Placing Outgoing Calls (3:59) -- Efficient Telephone Use (3:07)
- Format
- software, multimedia
- Description
- 1 streaming video file (30 min.) : sd., col., digital file + instructional materials (online)
- Publisher
- Films Media Group 2006
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