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Tuning in to the customer

software, multimedia Tuning in to the customer

Summary
This program offers techniques for hearing what the customer is really saying, in words and with body language. It stresses the importance of listening, shows common barriers to what seems like (but isn't) an ordinary skill, and explains how and w... Read more
Contents

Job Skills: Listening to Customers (3:01) -- Job Skills: Verbal and Non-Verbal Behaviors (2:32) -- Job Skills: Active Listening (5:18) -- Job Skills: Relating Person-to-Person (1:41)

Format
software, multimedia
Description
1 streaming video file (20 min.) : sd., col., digital file.
Publisher
Films Media Group 2007

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