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Corporate culture Crisis management Customer services Industrial management Leadership Ritz-Carlton Hotels (Firm) Management Case studies Success in business Total quality management

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Michelli, Joseph A.

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Michelli, Joseph A.

Details

Summary: A primer on leadership examines the five key principles behind the Ritz-Carlton Hotel Company's unparalleled success and customer service innovations.

Format: text

Publisher / Publication Date: McGraw-Hill 2008

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 658.4092 MIC

Stronger through adversity : world-class leaders share pandemic-tested lessons on thriving during the toughest challenges

Michelli, Joseph A.

Details

Summary: "From business guru Joseph Michelli-the leadership lessons you need navigate your team and company through the greatest business crisis in modern history, for long-lasting success Within days of COVID-19 disrupting the business world, Joseph Michelli began asking senior leaders at major companies about their specific challenges and how they were meeting them, getting raw yet thoughtful...

Format: text

Publisher / Publication Date: McGraw Hill 2021

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 658.4 MIC

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