Ross, Catherine Sheldrick

Summary: "This book focuses on a key problem that occurs in a reference transaction at the very first step: finding out, quickly and efficiently what the user really wants to know. We offer readers a comprehensive way to tackle the problem though a multi-faceted approach that includes the following elements: explanatory text that summarizes key aspects of each topic together with relevant research on...

Format: text

Publisher / Publication Date: ALA Neal-Schuman 2019

Copies Available at Woodmere

1 available in Reference Office, Call number: R OFF 025.5 ROS