Summary: Using an Australian publishing company as an example, this program demonstrates the use of Adobe Creative Suite and other Information and Communication Technology programs to develop and produce two commercial magazines. It provides practical examples of how InDesign, Photoshop, Illustrator, and QuarkXpress handle fonts, templates and house style guides, color correction, and other...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2011

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Summary: Presentations, reports, video conferences, e-mail, telephone calls-more than ever, excellent communication skills are a prerequisite for entry into all sorts of careers. This video provides guidance in strengthening both verbal and nonverbal communication. The importance of carefully targeting the message to be conveyed, minimizing outside distractions, listening attentively, and developing an...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

View online at AVOD

Summary: An employee’s best qualities may have little to do with technical or clerical issues. Often, it is a professional attitude that makes a worker valuable - an array of personal strengths that enable her or him to accomplish goals, get along with colleagues, and rise through the ranks. This video brings those all-too-elusive aspects of job success into focus, exploring professional behavior,...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2011

View online at AVOD

Summary: How is a good idea for a computer application turned into a tangible, functioning product? This program studies the iPod and iPad app development team at Bjango to show how an Information and Communication Technologies project is successfully managed. The video follows the stages from conception and planning to building, testing, implementing, and evaluating the finished product, looking at the...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2011

View online at AVOD

Summary: Which part of a company has the most impact on product design? On employee training? On forming relationships with customers? This business case study addresses those questions by examining the needs, strategies, and goals of a major corporation's departments. Going behind the scenes at Holden, a thriving General Motors subsidiary, the program features interviews with managers and directors in...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

View online at AVOD

Summary: The first day on the job-not to mention the first week or the first month-can be an overwhelming experience. This program empowers job seekers as well as new hires as they explore the issues surrounding what is invariably a major life change. Students are introduced to the preparations typically needed to survive, and possibly even enjoy, their first day. These include planning transportation...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2009

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Summary: The secret to presenting a professional image goes much deeper than external appearances. This video investigates not only the visible factors of proper attire and hygiene, but the issues of attitude, professional self-esteem, familiarity with technology, and knowledge of business trends as well. The image a person communicates through written correspondence and in after-hours settings is also...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

View online at AVOD

Summary: When a group of middle school students happens to see a local news story on sexual harassment, they decide to build a school project around this interesting but often misunderstood topic. Using a video camera, they roam the halls of their school and discover, to their amazement, that sexual harassment is alive and well, even in the middle school. Through tasteful dramatizations, some very real...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

View online at AVOD

Summary: This program offers techniques for hearing what the customer is really saying, in words and with body language. It stresses the importance of listening, shows common barriers to what seems like (but isn't) an ordinary skill, and explains how and when to express empathy, ask questions, paraphrase, and summarize. It further explains the interpretation of nonverbal signals from the customer;...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2007

View online at AVOD

Summary: Provides a seven-day approach for personal improvement and polishing your image—a necessary asset whether you’re a full time student, in the workforce, or both. Covers clothing, accessories, health, and communication—both verbal and non-verbal—and discusses how these aspects of your image impact the way others see you. Will help students’ self-esteem and school/work performance.

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

View online at AVOD

Summary: An upset customer is the ultimate test of an employee's professionalism. This program highlights the patience and diplomacy skills at the heart of good customer service, demonstrating the best strategies for dealing with an irate patron demanding immediate attention. Step-by-step dramatizations illustrate the most effective ways of addressing an angry customer, focusing on body language, active...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

View online at AVOD

Summary: There is little doubt that e-mail is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that e-mail is different from both voice- and paper-based communication can be a source of frustration for many people. This program gives viewers an understanding of the conventions that have been developed by e-mail users over the years to...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

View online at AVOD

Summary: This video program combines real-world workplace scenarios with up-to-date "how to" narratives to illustrate key concepts and skills for proper telephone techniques. A strong base of communication etiquette is developed through a series of telephone Dos and Don'ts. Students will learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail....

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

View online at AVOD

Summary: Every boss has unique expectations and every company has its own procedures and work environment. How can a new hire sort it all out? This program explores the crucial skills every new employee should develop in order to become a valued part of the team. Topics include logistical issues like punctuality and planning the best route to work as well as proper dress, orientation and training,...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2009

View online at AVOD

Summary: Problems are a natural part of the business world, so learning how to solve them efficiently is extremely important. This video demonstrates problem-solving skills for workers in wide range of occupations. Key elements of successful problem solving, such as staying focused, collecting all of the pertinent data, examining the situation from multiple perspectives, and knowing when to ask for...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

View online at AVOD

Summary: This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

View online at AVOD

Hemphill, Barbara.

Format: text

Publisher / Publication Date: Kiplinger Books 2002

Sorry, no copies available

Summary: This program begins with a look at some of the most basic yet most important of all job skills: being punctual, dependable, and positive; dressing appropriately; and abiding by company rules. Next, the art of organizing tasks and work areas is demonstrated, as viewers learn how to make folders for filing, compile a "to do" list to help control work flow for the day, and much more. Voicemail and...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

View online at AVOD

Summary: The only way to remove sexual harassment from school and work is to get educated about the problem and learn ways to deal with it. This informative video explains different kinds of sexual harassment, defines the factors motivating harassers, and provides specific techniques for dealing with the problem. Viewers will see what steps to take if anyone harasses them or if they witness the...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2005

View online at AVOD

Summary: This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yourself, the customer kept on hold for what seems like forever, multiple transfers to other extensions or people, and so on.

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2008

View online at AVOD

Summary: In Canada, retailers lose more than a million dollars every day to employee theft. Enter the pre-employment honesty test. Using a case study of a woman denied employment on the basis of an honesty test as a springboard for discussion, this program provides an overview of this controversial screening device. Issues of question validity, test discrimination, and the proper use of psychometric...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2000

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Summary: Starting a business is like learning a musical instrument-certain steps and practices are required, or you just make noise. This video shows aspiring entrepreneurs ten principles for creating a solid, profitable company. Developing a realistic plan, seeking guidance from experienced mentors, building rapport with suppliers, and maintaining client relationships are a few of the subjects covered....

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

View online at AVOD

Summary: This video teaches beginning workers how to provide good customer service through maintaining a good attitude, projecting positive body language, using the correct tone of voice, and developing rapport with the customer. Also explains and demonstrates proven techniques to placate angry customers. Better service leads to customer satisfaction and is good for both the career of the capable...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2006

View online at AVOD

Summary: Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2007

View online at AVOD