Kaufman, Ron.
Summary: Kaufman takes you on a journey into the new world of service. Learn how the world's leading companies have changed the game, and how you can successfully follow this path to an uplifting service transformation.
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Publisher / Publication Date: Evolve Publishing 2012
Copies Available at Woodmere
2 available in Adult Display, Call number: 658 KAUScott, David Meerman
Summary: "Fandom isn't just for actors, athletes, musicians, and authors anymore. It can be rocket fuel for any business or nonprofit that chooses to focus on inspiring and nurturing true fans. The most powerful marketing force in the world isn't social media, email blasts, search ads, or even those 15 second commercials before a YouTube video. It's fandom. David Meerman Scott and his daughter Reiko are...
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Publisher / Publication Date: Portfolio/Penguin 2020
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 658.8 SCOTaffer, Jon.
Summary: " If there's anyone who can prevent a bar or restaurant from going belly up, it's Jon Taffer. Widely considered the greatest authority in the food and beverage, hotel, and hospitality industries, he runs the biggest trade show in the business and has turned around nearly 1,000 bars and at least that many restaurants. As host and co-producer of Spike TV's Bar Rescue, a documentary-style...
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Publisher / Publication Date: Houghton Mifflin Harcourt 2013
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1 available in Adult Non-fiction, Call number: 658 TAFKoch, Charles G. (Charles de Ganahl)
Summary: In 1967, Charles Koch took the reins of his father's company and began the process of growing it from a $21 million company into a global corporation with revenues of about $115 billion, according to Forbes. So how did this MIT engineer manage to grow Koch Industries into one of the largest private companies in the world today, with growth exceeding that of the S&P 500 by almost 30-fold over...
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Publisher / Publication Date: Crown Business 2015
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1 available in Adult Non-fiction, Call number: 658.5 KOCWing, Michael J.
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Publisher / Publication Date: Upstart Publishing 1997
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1 available in Adult Non-fiction, Call number: 658.812 WINFleming, Noah.
Contents: Debunking the myth : new customers will not save your business -- Surveying the landscape : the essential components of an Evergreen organization -- Examining the principle of character : the botany of your company -- Examining the principle of community : creating a forest from a single seed -- Examining the principle of content : the beauty of having a multitude of branches -- Becoming...
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Publisher / Publication Date: American Management Association 2015
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1 available in Adult Non-fiction, Call number: 658 FLERoberts, Kevin
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Publisher / Publication Date: powerHouse Books 2006
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1 available in Adult Non-fiction, Call number: 658.8342 ROBBlackshaw, Pete.
Contents: The credibility of the commons and the core credibility drivers -- The consumer's the boss : today's new consumer-generated world -- Measuring CGM -- Not all marketers are liars : marketing and advertising with credibility -- Postcards from the welcome mat : credibility and your web site -- This company may be monitored for quality purposes : credibility in your product -- No place to hide :...
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Publisher / Publication Date: Doubleday 2008
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1 available in Adult Non-fiction, Call number: 658.812 BLADeMoss, Gary.
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Publisher / Publication Date: Dearborn Trade Pub. 2004
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1 available in Adult Non-fiction, Call number: 332.024 DEMYellin, Emily
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Publisher / Publication Date: Free Press 2009
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1 available in Adult Non-fiction, Call number: 658.812 YELKerpen, Dave.
Summary: Lays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. This book helps any leader at a smaller mid-sized company increase profits and spur growth by applying the 11 principles of business likeability, such as: listening, authenticity, transparency, adaptability, simplicity, and gratefulness.
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Publisher / Publication Date: McGraw-Hill 2013
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1 available in Adult Non-fiction, Call number: 658.812 KERBaxter, Robbie Kellman.
Summary: THE MEMBERSHIP ECONOMY argues that we are now moving away from ownership, but we still want the benefits that come with access. “As individuals grow frustrated with the burdens of owning, caring for and storing too much stuff, they are looking for ways to minimize that stress. They are also experiencing a need for meaningful connection and community.” The membership-based business is a...
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Publisher / Publication Date: McGraw-Hill 2015
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1 available in Adult Non-fiction, Call number: 658 BAXBlacharski, Dan
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Publisher / Publication Date: Atlantic Pub. Group 2006
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1 available in Adult Non-fiction, Call number: 658.812 BLABlount, Jeb.
Contents: About the author -- Foreword -- What's love got to do with it -- Seven principles of customer engagement -- Five levers of customer experience -- Put customers first -- Acknowledgements.
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Publisher / Publication Date: John Wiley 2013
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1 available in Adult Non-fiction, Call number: 658.812 BLOAdamson, Brent
Contents: Introduction: the hardest part of selling solutions -- The dark side of customer consensus -- The mobilizer -- The art of unteaching -- Building commercial insight -- Commercial insight in action -- Teaching mobilizers where they learn -- Two types of tailoring -- Taking control of consensus creation -- Making collective learning happen -- Shifting to a challenger commercial model: implications...
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Publisher / Publication Date: 2015
Copies Available at Interlochen
1 available in Adult Non-fiction, Call number: Business AdamsonCoonts, Deborah.
Summary: Casino fixer Lucky O'Toole's search for a missing magician is complicated by a confrontation with The Big Boss, the hopeful advances of coworker Paxton Dane, and a blisteringly amorous French chef.
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Publisher / Publication Date: Forge 2012
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1 available in Adult Fiction, Call number: FIC COOSummary: Based on the true story of Bill Porter, a man with cerebal palsy. With little hope of getting a real job, Bill asks to take on the position of salesman in the most unwanted and difficult territory. He gets the job and makes his rounds, impacting the lives of his customers during his nearly 50-year career that often found him at the top of his company's sales charts.
Format: moving image
Publisher / Publication Date: Warner Home Video 2002
Copies Available at Woodmere
1 available in Drama DVDs, Call number: DVD DRAMA DOOLevinson, Jay Conrad.
Summary: Provides more than one hundred practical ideas, action plans, and implementation steps to help businesses identify unconventional social media opportunities to increase online presence, attract customers, and improve profits.
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Publisher / Publication Date: Jere L. Calmes 2010
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1 available in Adult Non-fiction, Call number: 658.872 LEVMcCann, Jim
Summary: The founder and CEO of 1-800-Flowers discusses how he used the art of conversation to achieve his goals and enhance his career and offers personal insights and how-to guidance on how to use the gift of gab as a leadership tool.
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Publisher / Publication Date: Houghton Mifflin Harcourt 2014
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1 available in Adult Non-fiction, Call number: 658.4 MCCNour, David
Summary: The best-selling author of Relationship Economics discusses how leading companies are collaborating with their customers at every stage of new product and service development to create value and shows how to effectively execute this co-creation to ensure that your next offering is exactly what your customers were waiting for.
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Publisher / Publication Date: St. Martin's Press 2017
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1 available in Adult Non-fiction, Call number: 658 NOUGitomer, Jeffrey H.
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Publisher / Publication Date: Bard Press 2004
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1 available in Adult Non-fiction, Call number: 658.85 GITDenove, Chris.
Summary: For nearly four decades, J.D. Power and Associates has been measuring consumer satisfaction and helping businesses improve profits by paying attention to what customers really want. In this book, they provide an insider's perspective on some of the most successful companies on the planet. Corporate giants and local legends all use customer satisfaction as their key to market dominance. This...
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Publisher / Publication Date: Portfolio 2006
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1 available in Adult Non-fiction, Call number: 658.8343 DENKotler, Philip
Summary: Marketing guru Philip Kotler and global marketing strategist Milton Kotler show you how to survive rough economic waters With the developed world facing slow economic growth, successfully competing for a limited customer base means using creative and strategic marketing strategies. Market Your Way to Growth presents eight effective ways to grow in even the slowest economy. They include how to...
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Publisher / Publication Date: John Wiley & Sons Inc 0000
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 658.8 KOTNayar, Vineet.
Summary: One small idea can ignite a revolution just as a single matchstick can start a fire. One such idea, putting employees first and customers second, sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayar, HCLT's celebrated CEO, recounts how he defied the conventional wisdom that companies must put customers first, then turned the...
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Publisher / Publication Date: Harvard Business Press 2010