Summary: Mark's public speaking nightmare has materialized into reality: he must present his department's new marketing plan to the board of directors. This dramatization tracks Mark's preparations, during which he learns good speaking techniques, effective methods for organizing a speech, tips for minimizing stage fright, and the importance of nonverbal communication.
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2005
View online at AVOD
Summary: If Mark and his colleagues are to meet a tight research deadline, they will have to read faster-and smarter-than ever. This dramatization illustrates the value of taking a time-saving approach to reading, which includes using skimming and active reading techniques, taking advantage of reader-friendly devices designed to help pinpoint information, and diligently concentrating on the content...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2005
View online at AVOD
Summary: Mark is exasperated-he has to redo a sales report because a coworker did not hear the directions-and a customer is furious because someone did not listen to his special shipping instructions. In this dramatization, Mark and his colleagues attend a seminar on listening skills and learn about the steps to good listening, emotional filters and hot buttons, and active/passive and reflective listening.
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2005
View online at AVOD
Summary: On his first day on the job, Mark already has a writing assignment. How should he begin? In this dramatization, Mark quickly learns the four steps to good writing-plan, write, revise, and edit-as well as the differences between a memo, a letter, and a report. Revisions are displayed on his computer screen as he actually makes them, providing concrete examples of the writing process in action.
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2005
View online at AVOD
Summary: Presentations, reports, video conferences, e-mail, telephone calls-more than ever, excellent communication skills are a prerequisite for entry into all sorts of careers. This video provides guidance in strengthening both verbal and nonverbal communication. The importance of carefully targeting the message to be conveyed, minimizing outside distractions, listening attentively, and developing an...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2005
View online at AVOD
Summary: There is little doubt that e-mail is an extremely useful innovation that has changed, and continues to change, the way we communicate. However, the fact that e-mail is different from both voice- and paper-based communication can be a source of frustration for many people. This program gives viewers an understanding of the conventions that have been developed by e-mail users over the years to...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2006
View online at AVOD
Summary: Every boss has unique expectations and every company has its own procedures and work environment. How can a new hire sort it all out? This program explores the crucial skills every new employee should develop in order to become a valued part of the team. Topics include logistical issues like punctuality and planning the best route to work as well as proper dress, orientation and training,...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2009
View online at AVOD
Summary: Requiring several applicants to complete some kind of shared exercise, the group interview is designed to assess collaborative and team-building skills as well as personal initiative. This program helps students prepare for joint interview situations and the demands they make on applicants. Starting with one-on-one and group case studies to illustrate specific contrasts, the video explores...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2009
View online at AVOD
Gibson-Odgers, Pattie
Contents: Customer service soft skills: The customer experience; The importance of serving customers well; Emotional intelligence -- Communication soft skills: Verbal communication; Active listening; Nonverbal communication; Written communication -- Organizational & leadership soft skills: Project management; Creative critical thinking; Relationship building; The work ethic -- Interpersonal soft skills:...
Format: text
Publisher / Publication Date: Pattie Gibson 2018
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 650.1 GIBCopies Available at Interlochen
1 available in Adult Non-fiction, Call number: Business GibsonMurray, Charles A.
Summary: "In the bestselling tradition of Eats, Shoot and Leaves, a gently curmudgeonly but invaluable guide to the dos and don'ts of the workplace. Bestselling social historian Charles Murray has written a delightfully fussy -- and entertaining -- book on the hidden rules of the road in the workplace, and in life, from the standpoint of an admonishing, but encouraging, workplace grouch and taskmaster....
Format: text
Publisher / Publication Date: Crown Business 2014
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 650.1 MURGuber, Peter.
Summary: Draws on hundreds of interviews with business and entertainment leaders as well as prominent intellectuals to reveal how to use purposeful storytelling skills to promote professional success.
Format: text
Publisher / Publication Date: Crown Business 2011
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 658.4 GUBSummary: The secret to presenting a professional image goes much deeper than external appearances. This video investigates not only the visible factors of proper attire and hygiene, but the issues of attitude, professional self-esteem, familiarity with technology, and knowledge of business trends as well. The image a person communicates through written correspondence and in after-hours settings is also...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2005
View online at AVOD
Summary: A job search is like climbing a mountain. With the summit in sight you must become more focused than ever, because the final steps are the trickiest-and, potentially, the most satisfying. This program guides viewers through that last push, from crafting a cover letter around a specific employer's expectations to the range of responses a bona fide job offer might warrant. Viewers learn about the...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2011
View online at AVOD
Summary: Have you ever tried to define "leadership"? How about identifying the skills of a good leader? In this video, one young executive must tackle this difficult task through an assignment from his CEO. By working around the clock, he gains valuable information on leadership skills from some very unexpected sources. Viewers learn how styles of leadership differ, skills that make a good leader, how...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2006
View online at AVOD
Hawley, Casey Fitts.
Summary: "Identifies the ten most critical moments in a person's career when the right word can make a life-changing difference and provides communication strategies for navigating them with clarity and conviction"--Provided by publisher.
Format: text
Publisher / Publication Date: Ten Speed Press 2010
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 650.1 HAWMerchant, Nilofer
Summary: In The Power of Onlyness, Nilofer Merchant, one of the world's top-ranked business thinkers, reveals that, in fact, we have now reached an unprecedented moment of opportunity for your ideas to "make a dent" on the world. Now that the Internet has liberated ideas to spread through networks instead of hierarchies, power is no longer determined by your status, but by "onlyness"--that spot in the...
Format: text
Publisher / Publication Date: Viking, an imprint of Penguin Random House 2017
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 658 MERSummary: After a jobseeker has decided what industries and positions to target, and after he or she has created a stellar resume and work sample presentation, it’s time to start the hunt. This program helps viewers make that leap of faith and fortitude with down-to-earth advice on where to look, who to talk to, and how to avoid common pitfalls. Viewers learn how to sift through online employment...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2011
View online at AVOD
Summary: A bad first impression is hard to shake.something Jason, Marita, and Chris are about to find out on their first day at work. This video will save your students from common workplace blunders by showing them how to present a polished appearance, use positive body language, and demonstrate a can-do work ethic. Donna Panko, a professional corporate image consultant, shares her knowledge while the...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2006
View online at AVOD
Summary: This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2006
View online at AVOD
Summary: As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequently with the public. Highlighted occupations include receptionist, bellhop, duty manager, and food-and-beverage staff. Each section illustrates and...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2009
View online at AVOD
Elgin, Suzette Haden.
Summary: "In The Gentle Art of Verbal Self-Defense at Work, nationally recognized linguistics expert and author Suzette Haden Elgin applies her techniques for combating verbal attacks to common workplace situations. Powerful yet unthreatening, her proven strategies will help you recognize and defend yourself from verbal abuse - everything from causal obscenities and racist or sexist language to sarcasm,...
Format: text
Publisher / Publication Date: Prentice Hall Press 2000
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 153.6 ELGSummary: It's true that a jobseeker needs to stand out from the crowd-but there are good and bad ways to do that! Having all the right credentials and experience doesn't count for much if a candidate comes off as unprepared, unmotivated, and unprofessional in an interview. This video shows how to avoid that fate with concrete advice from experts, eye-catching graphics that reinforce core concepts, and...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2012
View online at AVOD
Beckwith, Harry
Summary: Argues that the secret to effective sales is to sell oneself first, in a guide that blends homespun humor with practical advice on learning to thrive in the business world.
Format: text
Publisher / Publication Date: Warner Business Books 2007
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 658.85 BECLim, Dion
Summary: If the workplace is a battlefield for women, this is the playbook they need. Women face unique circumstances on their road to success, no matter age or experience, what their goals are, or industry. Make Your Moment addresses a wide range of career and workplace scenarios and "microinteractions" you must master if you care about succeeding in business. This book covers crucial career skills...
Format: text
Publisher / Publication Date: McGrawHill 2020