Summary: This program features profiles of three women who have staked out successful careers in the adventure tourism industry: Diny Harrison, a certified mountain guide with experience in Italy, Switzerland, and other countries; Mylene Pronovost, a dog sled musher and outdoor activities instructor; and Marie-Josee Blanchette, an ecotourism development agent who plans and guides wilderness tours....
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
View online at AVOD
Summary: As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequently with the public. Highlighted occupations include receptionist, bellhop, duty manager, and food-and-beverage staff. Each section illustrates and...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2009
View online at AVOD
Summary: Whether or not the customer is always right, customer satisfaction is a crucial part of achieving success in the hospitality industry. This program provides several strategies to improve customer service, outlines the factors that may influence customer needs, and describes the traits and behaviors that are most important to cultivate when working with the public. The video also discusses...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010
View online at AVOD
Summary: The hospitality industry has long been at the forefront of diversity issues due to the very nature of the business-hotels and restaurants both serve and employ people from a variety of backgrounds. This program helps viewers understand the term 'diversity' and appreciate the benefits of respecting differences. The video explains primary differences and secondary differences, defines the four...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010
View online at AVOD
Summary: Being a part of the hospitality industry can be a rewarding experience, but it can also mean working in an environment that poses safety hazards to staff and patrons alike. This program reviews health, safety, and security concerns unique to the hospitality industry, explains how to handle them, and offers ways to reduce the likelihood of them occurring at all. Emphasizing the importance of...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2010
View online at AVOD
Summary: This program features profiles of three women who have stirred up successful careers in the culinary industry: Josee Bagdadi, a gourmet butcher who considers her trade an essential part of fine cooking; Heather Irvine, a commercial baker specializing in artisan breads; and Lisa Gardin, an apprentice chef who plans to open her own restaurant one day. Additional information from co-workers and...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2008