Summary: As the public face of the tourism and hospitality industries, front-of-house employees have the responsibility of providing the best possible service. This program interviews a number of people who work in the hospitality industry and deal frequently with the public. Highlighted occupations include receptionist, bellhop, duty manager, and food-and-beverage staff. Each section illustrates and...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2009
View online at AVOD
Post, Peggy
Summary: A guide to professional etiquette counsels readers on how to forge successful, productive relationships with business associates, including such topics as handling conflicts, communicating effectively, and business entertaining.
Format: text
Publisher / Publication Date: HarperResource 2005
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 650.14 POSPost, Peter.
Summary: A guide to professional etiquette counsels readers on how to forge successful, productive relationships with business associates, in a resource that covers such topics as handling conflicts, communicating effectively, and the latest rules in business entertainment.
Format: text
Publisher / Publication Date: 2014