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Amazon.com (Firm) Management Corporate culture Customer services Decision making Electronic commerce Management Leadership Ritz-Carlton Hotels (Firm) Management Case studies Success in business Total quality management

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Bryar, Colin Michelli, Joseph A.

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The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Michelli, Joseph A.

Details

Summary: A primer on leadership examines the five key principles behind the Ritz-Carlton Hotel Company's unparalleled success and customer service innovations.

Format: text

Publisher / Publication Date: McGraw-Hill 2008

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 658.4092 MIC

Working backwards : insights, stories, and secrets from inside Amazon

Bryar, Colin

Details

Summary: "Working Backwards is an insider's breakdown of Amazon's approach to culture, leadership, and best practices from two long-time, top-level Amazon executives. Colin started at Amazon in 1998; Bill joined in 1999. In Working Backwards, these two long-serving Amazon executives reveal and codify the principles and practices that drive the success of one of the most extraordinary companies the world...

Format: text

Publisher / Publication Date: St. Martin's Press 2021

Copies Available at Woodmere

1 available in Adult Non-fiction, Call number: 381 BRY

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