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Summary: Effective communication with elderly people living in residential care is key to the delivery of high-quality treatment that not only meets the physical needs of patients, but also their mental, emotional, social, and spiritual needs. This program examines the basic elements of communication and how they can be adapted to older people who are living with hearing, vision, speech, and cognitive...

Format: software, multimedia

Publisher / Publication Date: Films Media Group 2009

View online at AVOD

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