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An upset customer is the ultimate test of an employee's professionalism. This program highlights the patience and diplomacy skills at the heart of good customer service, demonstrating the best strategies for dealing with an irate patron demanding ...
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Contents
Customer Service Skills (3:40) -- Customer Service: Irate Customers (2:41) -- Good Customer Service Behavior (6:12) -- Customer Service: Problem Resolution (3:31) -- Customer Service: Exceeding Expectations and Following Up (5:35) -- Customer Serv...
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