software, multimedia Business communication listening
- Summary
- Mark is exasperated-he has to redo a sales report because a coworker did not hear the directions-and a customer is furious because someone did not listen to his special shipping instructions. In this dramatization, Mark and his colleagues attend a... Read more
- Contents
-
Listening With Half an Ear (4:49) -- Effective Listening: Hear the Message (3:25) -- Interpret and Evaluate Message (3:10) -- Give Feedback to the Speaker (3:04) -- Applying the Four Key Elements (2:22)
- Format
- software, multimedia
- Description
- 1 streaming video file (19 min.) : sd., col., digital file + instructional materials (online)
- Publisher
- Films Media Group 2005
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