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Beyond reason : using emotions as you negotiate

text Beyond reason : using emotions as you negotiate

Fisher, Roger

Summary
From the seasoned negotiator who brought us Getting to Yes--a guide to using emotions to benefit you and others. Whether you are negotiating a business contract or curfew with your teenager, emotions can get you in trouble. They also can help you ... Read more
Contents
The big picture: Emotions are powerful, always present, and hard to handle -- Address the concern, not the emotion -- Take the initiative: Express appreciation -- Build affiliation: turn an adversary into a colleague -- Respect autonomy -- Acknowl... Read more
Format
text
Description
xii, 244 p. ; 21 cm.
Publisher
Penguin Books 2006
MARC Permalink

Available Copies

Library Location Status
Woodmere (Main Branch) 158.5 FIS in Adult Non-fiction Reshelving

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