Contents: The new science of leading change -- The three keys to influence -- Create vital behaviors -- Help them love what they hate -- Help them do what they can't -- Provide encouragement -- Provide assistance -- Change their economy -- Change their space -- Become and influencer.
Format: text
Publisher / Publication Date: McGraw-Hill 2013
Copies Available at Woodmere
1 available in Adult Non-fiction, Call number: 153 INFPatterson, Kerry.
Summary: Offers techniques for communicating effectively in difficult and important situations to achieve positive results.
Format: text
Publisher / Publication Date: McGraw-Hill 2012