Vernon, Ursula.
Summary: Danny Dragonbreath is excited about going to camp with his best friend Wendell and classmate Christiana even though his obnoxious, seven-year-old cousin Spencer is going too, but things change when Spencer finds a real jackalope.
Format: text
Publisher / Publication Date: Dial Books 2012
Copies Available at Woodmere
2 available in Juvenile Fiction Series, Call number: J FIC VERCopies Available at Kingsley
1 available in Juvenile, Call number: J FIC VERBuckley, Fiona
Summary: When her manservant is arrested for the murder of a neighbor, Ursula is determined to prove his innocence, but after a second death occurs, her investigation draws Ursula into matters of espionage and affairs of state.
Format: text
Publisher / Publication Date: Crème de la Crime 2013
Copies Available at Woodmere
1 available in Adult Fiction, Call number: FIC BUCVernon, Ursula
Summary: Danny Dragonbreath and his friends try to help the senior reptiles of Sunny Acres find a lost item.
Format: text
Publisher / Publication Date: 2013
Copies Available at Woodmere
2 available in Juvenile Fiction Series, Call number: J FIC VERVernon, Ursula.
Summary: When Suki the salamander--the new foreign exchange student--is being stalked by ninja frogs, Danny, Wendell the iguana, and Suki travel to Great-grandfather Dragonbreath's home in mythical Japan to find a solution for the problem.
Format: text
Publisher / Publication Date: Dial Books 2010
Sorry, no copies available
Place a hold to request this item.Vernon, Ursula.
Summary: "Danny Dragonbreath must save his cousin from the ultimate enemy: Knights!"--
Format: text
Publisher / Publication Date: Dial Books, an imprint of Penguin Group (USA) Inc. 2015
Copies Available at Kingsley
1 available in Juvenile, Call number: J FICTION VERVernon, Ursula.
Summary: When Danny and Wendell find an injured bat at the neighborhood pool, they take it to Mexico where Danny's cousin, a bat specialist, lives, but once there Danny is snatched up by a giant bat monster, and it is up to Wendell to save him.
Format: text
Publisher / Publication Date: Dial Books 2011
Copies Available at Woodmere
2 available in Juvenile Fiction Series, Call number: J FIC VERCopies Available at Kingsley
1 available in Juvenile, Call number: J FICTION VERVernon, Ursula
Summary: "Danny Dragonbreath travels to the farthest North to find a way to relight his fire before it's too late"--
Format: text
Publisher / Publication Date: Dial Books for Young Readers, an imprint of Penguin Random House, LLC 2016
Copies Available at Kingsley
1 available in Juvenile Fiction, Call number: J FICTION VERVernon, Ursula.
Summary: Wendell the iguana's dreams are all nightmares and a Dream Wasp wants him as a host for her eggs--so, with Great-grandfather Dragonbreath's help, Danny the dragon and Suki the salamander enter Wendell's dreams to try and defeat the wasp.
Format: text
Publisher / Publication Date: Dial Books 2013
Copies Available at Woodmere
2 available in Juvenile Fiction Series, Call number: J FIC VERCopies Available at Kingsley
1 available in Juvenile, Call number: J FIC VERVernon, Ursula.
Summary: Not only must Danny and Wendell trick-or-treat with skeptical classmate Christiana, school bully Big Eddy dares them to enter a haunted house on Halloween night, where they may have to sacrifice their candy to a ghost.
Format: text
Publisher / Publication Date: Dial Books for Young Readers 2011
Copies Available at Woodmere
1 available in Juvenile Fiction Series, Call number: J FIC VERVernon, Ursula.
Summary: Danny's mother has disappeared into a fairy ring growing in her backyard vegetable garden, and Danny and his friends, Wendell and Christiana, must go to Faerie to try to save her.
Format: text
Publisher / Publication Date: Dial Books for Young Readers 2012
Copies Available at Woodmere
2 available in Juvenile Fiction Series, Call number: J FIC VERCopies Available at Kingsley
1 available in Juvenile, Call number: J FICTION VERVernon, Ursula.
Summary: Danny Dragonbreath and his friend Wendell try to stop the school from being infected after Wendell is bit by an odd looking hot dog and starts turning into a were-wiener.
Format: text
Publisher / Publication Date: Dial Books 2010
Copies Available at Woodmere
1 available in Juvenile Fiction Series, Call number: J FIC VERCopies Available at Kingsley
1 available in Juvenile, Call number: J FICTION VERVernon, Ursula.
Summary: Danny Dragonbreath and his friend Wendell get an up-close underwater tour of the Sargasso Sea from Danny's sea-serpent cousin, encountering giant squid and mako sharks--and learn about standing up to bullies in the process.
Format: text
Publisher / Publication Date: Dial Books 2009
Sorry, no copies available
Place a hold to request this item.Summary: This program offers techniques for hearing what the customer is really saying, in words and with body language. It stresses the importance of listening, shows common barriers to what seems like (but isn't) an ordinary skill, and explains how and when to express empathy, ask questions, paraphrase, and summarize. It further explains the interpretation of nonverbal signals from the customer;...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
View online at AVOD
Buckley, Fiona
Summary: January, 1576. Widow Ursula Blanchard is in no position to refuse when Sir Francis Walsingham decides she must wed Count Gilbert Renard in order to build a strategic alliance with the French. Soon after the count arrives at her country home to pay court, one of Ursula's household staff is found dead. An accident - or something more sinister?
Format: text
Publisher / Publication Date: Crème de la crime 2015
Copies Available at Woodmere
1 available in Adult Fiction, Call number: FIC BUCBuckley, Fiona.
Summary: Ursula, traveling to the Netherlands to escort her foster daughter to meet her suitor, also investigates whether or not a wealthy Italian banker is plotting to put Mary, Queen of Scots on the English throne.
Format: text
Publisher / Publication Date: Crème de la Crime 2013
Copies Available at Woodmere
1 available in Adult Fiction, Call number: FIC BUCBuckley, Fiona
Summary: March, 1588. With England in a state of high alert as King Philip of Spain amasses a vast fleet of warships ready to invade, Queen Elizabeth and her advisors seek a possible alliance with the Duke of Parma, Governor of the Netherlands. But their plans suffer a major setback when one of their most reliable spies is found murdered in the Hertfordshire countryside, shot dead by a crossbow bolt as...
Format: text
Publisher / Publication Date: Severn House 2022
Copies Available at Woodmere
1 available in Adult Fiction, Call number: FIC BUCBuckley, Fiona.
Summary: After receiving a threatening letter from the Countess of Norhumberland, Ursula Blanchard, special aide to Queen Elizabeth I, witnesses a series of strange events in her household and is soon accused of being a witch.
Format: text
Publisher / Publication Date: Crème de la Crime 2012
Copies Available at Woodmere
1 available in Adult Fiction, Call number: FIC BUCSummary: This program offers some useful tools for using the telephone to communicate with customers, and it highlights some of the things customers find most irritating about phone communication: the unanswered phone, answering without identifying yourself, the customer kept on hold for what seems like forever, multiple transfers to other extensions or people, and so on.
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2008
View online at AVOD
Summary: Providing a service is different from producing a product because service is produced at the moment of delivery-a one-time opportunity to satisfy the customer which, once lost, is often lost forever. This program shows what the customer expects in the way of service, and how he or she reacts to both good and bad service. The program also describes the service cycle and the techniques for...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
View online at AVOD
Gohmann, Johanna.
Format: text
Publisher / Publication Date: 2017
Copies Available at Fife Lake
1 available in Juvenile, Call number: J FIC GOHGohmann, Johanna.
Format: text
Publisher / Publication Date: 2017
Copies Available at Fife Lake
1 available in J Series, Call number: J FIC GOHGohmann, Johanna.
Format: text
Publisher / Publication Date: 2017
Copies Available at Fife Lake
1 available in J Series, Call number: J FIC GOHSummary: The customer is not always right, but the customer's needs remain the number one priority. This program moves beyond the fundamentals of good customer service to the problems of dealing with more complex and difficult situations: How do you satisfy customers who want something you cannot give them? How do you work out a deal with a customer when you cannot agree on the terms? What are the most...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007
View online at AVOD
Summary: Ours is increasingly becoming a service economy. It follows that our premiere commodity is customer service. This program describes and defines the problem: what customer service is and what it isn't; the skills necessary to achieve it; the rationale for improving service; the categories of customer service-decision-making service (helping customers decide), problem-solving service (fixing...
Format: software, multimedia
Publisher / Publication Date: Films Media Group 2007